Privacy Policy
Last updated: April 18, 2026
Welcome to Elite Sparkle Cleaners (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://elitesparklecleaners.com/ or interact with our services.
By using our website, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We may collect the following categories of information:
- Personal Identification Information: Name, email address, phone number, and service address provided when you request a quote or book a service.
- Order and Service Information: Details about the cleaning services you request, scheduling preferences, special instructions, and payment-related data.
- Usage and Behavioral Data: Pages visited, time spent on pages, clicks, scroll depth, referral sources, and other interactions with our website.
- Device and Technical Data: IP address, browser type, operating system, device identifiers, and geographic location (city/region level).
- Marketing Interaction Data: Ad impressions, clicks on our advertisements, and engagement with our marketing campaigns across platforms.
2. Tracking Technologies We Use
We use a combination of industry-standard tools to understand how visitors interact with our website and to improve our marketing efforts:
- Google Analytics: We use Google Analytics to collect anonymized data about website traffic, user behavior, session duration, and conversion events. This data helps us understand which pages perform best and how users navigate our site. You can opt out via the Google Analytics Opt-out Browser Add-on.
- Advertising Pixels (Meta/Facebook Pixel and others): We use tracking pixels from advertising platforms such as Meta (Facebook/Instagram) to measure the effectiveness of our ad campaigns, retarget visitors who have shown interest in our services, and build custom audiences. These pixels may collect data such as page views, button clicks, and form submissions.
- CRM Systems (Customer Relationship Management): We use CRM software to store and manage customer contact information, service history, and communication records. This allows us to provide personalized follow-ups, send service reminders, and improve customer experience.
- Other Marketing Applications: We may use additional third-party marketing tools including email marketing platforms, SMS notification services, scheduling software, and analytics dashboards. These tools may collect behavioral and contact data to help us communicate with you more effectively.
- Cookies and Local Storage: Our website uses cookies to remember your preferences, maintain session continuity, and support the tracking technologies described above. You may control cookie settings through your browser preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your service requests and bookings.
- To communicate with you about your orders, appointments, and customer support inquiries.
- To send promotional offers, service updates, and marketing communications (with your consent where required).
- To analyze website performance and user behavior to improve our services and user experience.
- To run targeted advertising campaigns and measure their effectiveness.
- To comply with legal obligations and protect our legal rights.
- To prevent fraud and ensure the security of our platform.
4. Sharing of Your Information
We do not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, managing our CRM, or delivering marketing communications.
- Advertising Platforms: Platforms such as Google and Meta may receive anonymized or hashed data to serve relevant ads to you or similar audiences.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements:
- Customer and order records are retained for up to 7 (seven) years from the date of last interaction or service, in accordance with applicable business and tax record-keeping standards.
- Marketing and behavioral data collected through analytics and pixels may be retained for up to 26 months, consistent with platform default settings.
- CRM records are retained for up to 5 (five) years after the last customer interaction.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access the personal information we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your personal data (“right to be forgotten”).
- The right to opt out of marketing communications at any time.
- The right to data portability where technically feasible.
- The right to restrict or object to certain types of processing.
📧 Data Deletion & Privacy Requests:
To exercise any of the rights above, including requesting the deletion of your personal data, please contact our designated Privacy Responsible at: elitesparkleservicestx@gmail.comPlease include your full name, email address, and a description of your request. We will acknowledge your request within 10 (ten) business days and complete the applicable action within 45 (forty-five) business days from the date of receipt. In cases of complexity or high volume of requests, this period may be extended by an additional 45 (forty-five) business days, for a maximum total of 90 (ninety) business days, as permitted under applicable privacy regulations including the CCPA and similar frameworks.
7. California Residents – CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at elitesparkleservicestx@gmail.com.
8. Children’s Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Business Name: Elite Sparkle Cleaners
- Website: https://elitesparklecleaners.com/
- Email: elitesparkleservicestx@gmail.com